RingCentral has introduced new AI capabilities for its RingCX contact centre platform, enabling businesses to supervise and assess AI agents alongside human contact centre staff.
Openreach has issued a final warning to communications providers (CPs) to migrate customers away from legacy PSTN services ahead of the 31 January 2027 switch-off.
Contrivian has launched version 2.0 of its Lighthouse software platform, enabling enterprises to manage fibre, broadband, 5G and low Earth orbit (LEO) satellite connectivity through a single system.
Vertiv Holdings has completed its acquisition of King Environmental Services, expanding its global liquid-cooling capabilities across EMEA.
Onecom has launched a self-service offering that allows businesses to create and deploy an AI-powered receptionist, extending access to its existing Halo platform beyond Onecom customers.
Dutch IT services provider Previder has acquired London-based MSP Wanstor, marking its entry into the UK market. Founded in 2002, Wanstor employs around 200 people and provides managed IT services to UK businesses, with specialist expertise across cybersecurity, cloud, data and AI.
Entanet has introduced new reseller incentives as part of its renewed UK channel strategy, with a greater focus on wholesale partners, commercial competitiveness and profitability.
Customer experience has never been more critical, so much so that the CX conversation has climbed rapidly up the corporate agenda. Against this backdrop, a panel of industry experts at last month’s Channel Forecast insight session explored the evolution of CX and its impact on end users and partners.
Dutch telecoms and IT provider KPN has snapped up Xelion and confirmed that UK partners can expect no changes to their day-to-day support, contracts and the partner programme. Xelion was founded in 1988 and is based in Delft, with offices in the UK and Germany. The cloud technology company has more than 20,000 businesses using its software, and now forms part of KPN’s SME Business division.
UK-based IT and operational technology (OT) specialist Vysiion has secured a contract with South East Water to provide a managed communications network.
NTA announced three AI and security services for channel partners, at its annual Partner Event on 20 October 2026.
