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Developed in partnership with Sierra, Autonomous Agents combines Kraken’s utility AI-enabled operating system, unified data model and workflow engine with Sierra’s AI customer experience platform
Salesforce and Databricks announce expanded partnership.
Faisalabad Electric Supply Company (FESCO) achieved a significant milestone in customer service by resolving 151,017 consumer complaints during May 2026 through its centralized Complaint Management System and helpline 118.
This new center combines artificial intelligence and human expertise to deliver faster and more efficient services.
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The Philippine contact center and business process management (CC-BPM) sector added more than 60,000 jobs in 2025 as companies increasingly adopted artificial intelligence (AI), dispelling fears that the technology would replace workers.
Adobe (Nasdaq: ADBE) announced the general availability of Adobe CX Enterprise Coworker, an outcomes-based agentic AI solution that will empower businesses to move beyond AI experimentation into value realization.
KT announced on the 15th that it will introduce multilingual artificial intelligence (AI) customer service agents in its stores to improve convenience for foreign customers using telecommunications services.
New integrations with Google LSA, Reddit Ads, LinkedIn Ads and Genius Monkey deliver clearer attribution and streamlined customer engagement
As AI continues to be a serious part of the customer service conversation, most organisations are consistently seeing where it adds value: faster responses, better availability, lower pressure on contact centre teams, and smoother handling of high-volume interactions.
A proposal to establish a call centre and training hub in Tafelsig could bring jobs and skills development opportunities to the area if plans move forward.
Uber-like tracking app and smart digital dispatch, TrxNow lets stranded drivers bypass phone queues entirely—saving time for motorists and cutting claims costs for insurance and fleet partners.
The Tamil Nadu Power Distribution Corporation Ltd (TNPDCL) brought relief to Chennai’s power consumers who are made to wait for long hours when calling Minnagam (9498794987) to report power cuts, by reviving the Fuse-Off Call (FOC) helplines.
